Privacy Policy
1. Overview
1.1 The Fulfillment Lab (“we”, “us”, “our”) provides coaching, mentoring, programs, and related services. We are committed to protecting your privacy and respecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information.
1.2 In this Policy: “You” and “Your” refers to any individual client, participant, or website visitor who engages with our services.
1.3 We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. What Data Do We Collect
2.1 The Fulfillment Lab may collect the following information:
(a) Personal identification information (such as your name, email address, phone number, and business/employer details).
(b) Billing and payment details (such as credit card or bank account details).
(c) Information you voluntarily share during coaching sessions, group programs, or through our online forms.
2.2 We do not collect sensitive information (such as health, religious, political, or criminal record details) unless you voluntarily disclose it and consent to its use.
3. How We Collect Personal Information
3.1 We collect most information directly from you when you:
(a) Complete an enquiry or booking form.
(b) Communicate with us by phone, email, or through our website.
(c) Participate in coaching sessions, workshops, or events.
4. How We Use Your Data
4.1 We collect and use your personal information for the following purposes:
(a) To deliver and manage coaching sessions and related services.
(b) To create a supportive community environment within The Fulfillment Lab.
(c) To communicate with you about coaching, resources, and events.
(d) To manage billing, payments, and administration.
(e) To improve and develop our services.
(f) To comply with any legal obligations.
5. Third Parties
5.1 We may share your personal information with trusted service providers who support our business, including:
(a) Online platforms used for coaching sessions (e.g. Zoom, Circle, Kajabi, or other preferred online platform).
(b) Scheduling, email, and cloud storage providers.
(c) Payment processors and website hosts.
5.2 We will not sell or share your personal information with unrelated third parties without your consent, unless required by law.
6. Marketing
6.1 We may send you information about our coaching services, programs, and events that we believe may be relevant to you.
6.2 You may unsubscribe from these communications at any time by following the instructions provided in our emails or by contacting us directly.
7. Disclosure of Personal Information
7.1 Your personal information may be disclosed:
(a) To our service providers listed above.
(b) To third parties where you have given consent.
(c) To government or law enforcement agencies, but only where required by law.
7.2 If we disclose your information to an overseas service provider (for example, a cloud storage provider), we will take reasonable steps to ensure they comply with privacy standards. This may include storage in the United States, European Union, or other jurisdictions where our providers operate.
8. Storage and Security of Personal Information
8.1 Your personal information is stored securely and protected from misuse, loss, and unauthorised access. We use a combination of digital security, technical controls, and internal processes to keep your information safe.
8.2 We will only keep your personal information for as long as reasonably necessary to provide our services and comply with legal obligations. When no longer required, we will take reasonable steps to destroy or de-identify it.
9. Your Data Protection Rights
9.1 You have the right to:
(a) Access the personal information we hold about you.
(b) Request corrections to any inaccurate or incomplete information.
(c) Request deletion of your information (subject to legal obligations).
(d) Object to the processing of your personal information in certain circumstances.
9.2 We may require identification from you before releasing requested information.
10. Maintaining the Quality of Your Information
10.1 We take reasonable steps to ensure your personal information is accurate and up to date.
10.2 You may contact us at any time to review or update your details.
11. Policy Updates
11.1 We may update this Privacy Policy from time to time. The current version will always be available on our website.
12. Contact & Complaints
12.1 If you have any questions or concerns about how your information is handled, please contact us at:
The Fulfillment Lab
Attn: Privacy Contact
Email: support@mollietregillis.com
Website: thefulfillmentlab.com.au
12.2 We will acknowledge your complaint and aim to respond within 30 days.
